Shipping and Return Policy
For orders within Nairobi, we make deliveries via competent riders with fast delivery times so that you receive the product within the same day. For orders outside Nairobi, we send goods via courier services such as G4S and Wells Fargo for secure delivery. Deliveries outside the city take 24-48 hours depending on your location.
- That the stated delivery times are mere approximations and delays may occur during holidays and peak periods or due to extreme weather conditions.
- That shipping costs vary depending on the product ordered and your location
First, if you have a need to consider our return policy, that means you made a purchase from us. Thank you. We are sorry that you are dissatisfied with the item you purchased, and we’d like to correct that. We are happy to replace or exchange the item or refund the amount you paid. You may return the unsatisfactory item(s) within a span of three (3) days from the date of delivery if certain requirements are met.
Below are the conditions for returning an item as defined in our return policy.
- You must present proof of purchase.
- Items must be unused and in their original packaging.
- All promotional products that came with the returned item at the time of purchase should be returned.
- Provide the preferred refund method and all the necessary information associated with it such as bank account number or MPESA number.
- Our technicians will perform a quality check upon receipt of the product. If successful, a refund will be sent via your preferred money transfer method.
We shall schedule pick up at your convenience within 72 hours after you submit the request. We will cancel the return procedure after 4 attempts to pick up the item on different days and you will not be able to return the product. We encourage you to call our customer service at +254 775 207 284 before returning a product that is used so that we can advise on the best way forward.